Shipping Policy

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COVID-19

Due to delays with overseas shipping containers, some products are in the process of being restocked.

However, these products can be pre-ordered now. Your pre-order will be delivered to you within 24-48 hours following its arrival at our warehouse. Pre-ordering will let you reserve items ahead of time.

Payment is made at the time of your pre-order, but it is 100% refundable at any time.

Thank you for your understanding 🍕

You can always write to us or call us to receive an update on your order.

We’d be happy to provide you with any information we may have regarding delivery times as quickly as possible. Please know that our priority is to provide you with excellent service and fast delivery. It gives us no pleasure to have backordered merchandise, but we unfortunately have no control over these delays. Furthermore, we do not keep merchandise ready to ship in our warehouses. Rest assured that your order will quickly leave our warehouse as soon as the items are in stock.

Shipping Fees

In-stock items will be delivered to you within 24-48 business hours. Assembly time for an online order is maximum 1 business day.
$

Free shipping

Shipping is FREE for all orders of $125 or more plus tax almost anywhere in Quebec1.
$

Shipping Accessories and Ingredients

Shipping accessories and ingredients (value less than $125): A standard $11.99 + tax delivery fee is applicable to all orders less than $125 everywhere in Quebec2.
$

Shipping to other Canadian provinces

Specific shipping charges apply to the order depending on the province in question.

Where do you deliver?

  • Quebec
  • Ontario
  • Other Canadian provinces3

How can I track my order?

Assembly time for an online order is maximum 1 business day.
Once your package is ready to be picked up by a carrier, the tracking number will be sent to you by email, so you can track the shipment in real time with the selected carrier.

If you do not see any activity when you receive your tracking number, or if the carrier indicates that there is no data, wait 24 hours. Once the carrier has scanned the box, the information will be recorded and available.

Due to the high volume of orders and the many packages in circulation, once the order is in the hands of the carrier (FedEx, Canpar, Purolator, UPS, and GLS [Dicom]), we unfortunately cannot provide you with a precise delivery time. However, the tracking number allows you to follow your package in real time directly through the carrier’s website. We usually select the carrier that offers the shortest shipping time. The typical transit time for Quebec and Ontario is usually one day, while Western Canada is usually 3-5 days.

Shipping Accessories and Ingredients (less than $125 value)

A standard $11.99 shipping charge is applied to orders valued at $125 or less.

The shipments are made using various carriers (FedEx, Canpar, Purolator, UPS, and GLS [Dicom]). A tracking number will be provided for all orders, but ThePizzaShop is not responsible for problems with third-party delivery sites when it comes to shipment tracking.

You may contact us at any time to discuss specific delivery terms that you wish to apply to your order. Some additional fees may apply.

1 Northern Quebec regions and the Magdalen Islands are excluded from the free standard shipping promotion. Specific shipping charges will apply depending on the region in question.

 

2 Specific shipping charges will apply for shipments to the Northern Quebec and Magdalen Islands regions.

3 Excluding Nunavut, the Yukon, and the Northwest Territories